Question 1

Do I need an appointment?

Accepted Answer

No appointment needed. Bring your device during working hours — Mon–Sat 9:00–16:00.

Question 2

Where are you located?

Accepted Answer

Riga, Silmaču iela 6 (Vidzeme suburb). We've been at the same address for over 30 years.

Question 3

What payment methods do you accept?

Accepted Answer

Cash and bank cards.

Question 4

Do you repair devices from other cities in Latvia?

Accepted Answer

Yes, we accept devices from anywhere in Latvia. Please bring them in person — we don't arrange shipping or postal delivery.

Question 5

What kind of equipment do you repair?

Accepted Answer

Robot vacuums, TVs, home appliances, audio and video equipment, power tools, office equipment, car electronics, batteries — 10 categories in total.

Question 6

How much does diagnostics cost?

Accepted Answer

Diagnostics is done on-site and included in the repair cost. If you decide not to repair, we return the device with no obligation.

Question 7

Can I get a repair quote in advance?

Accepted Answer

We give an exact price after inspection. Over the phone we can give a rough estimate, but every fault is different.

Question 8

What warranty do you offer?

Accepted Answer

3 months on standard repairs, 6 months on battery replacement.

Question 9

Do you use original spare parts?

Accepted Answer

We use OEM parts or proven alternatives — depending on availability and budget. We always discuss options with the customer.

Question 10

Can you just replace the battery?

Accepted Answer

Yes. We build custom battery packs from Sony, Samsung, LG, Panasonic and Molicel cells — for robot vacuums, power tools, laptops.

Question 11

What should I bring?

Accepted Answer

The device itself. The charger — if the problem is charging. The remote — if the issue is with controls. When you call ahead we'll tell you what to bring.

Question 12

How long does a repair take?

Accepted Answer

Usually 1 to 10 working days. We'll call you when it's ready.

Question 13

How will I know the repair is done?

Accepted Answer

We call the number you leave at drop-off. You can also call us to check the status.

Question 14

Can I cancel the repair after diagnostics?

Accepted Answer

Yes, you can pick up the device unrepaired. The inspection is free.

Question 15

Do you ship devices back by post?

Accepted Answer

No, drop-off and pick-up in person only at our service centre on Silmaču iela 6.

Frequently Asked Questions

General

Diagnostics & Pricing

Drop-off & Pick-up

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