TV has no picture but sound still works — repair in Riga
If your LED TV has suddenly lost its picture but you can still hear sound coming from the speakers, the culprit is almost always the backlight. This is by far the most common failure mode on modern LED and LCD televisions, and at our service centre on Silmaču iela 6 we see it every single day. The problem typically shows up after 4–7 years of use, when the edge-lit LED strips simply burn out from years of continuous heat stress. You can confirm the diagnosis yourself in under a minute: make sure sound is playing through HDMI or the built-in tuner, then in a dark room hold an ordinary flashlight 1–2 cm from the screen and shine it across the panel at an angle. If you can see a faint greyish image — a menu, a channel logo, motion — that is a 100% confirmation that the panel and signal chain are fine, and the fault is purely in the backlight. SATER has been at the same address for more than 30 years, evolving from workshop №2 of the Soviet-era "Elektrons" factory into the service centre it is today, and television backlight restoration is part of our daily routine.
Likely causes
- Burnt-out backlight LED strips — Around 60% of cases — one or more LED strips have failed from heat fatigue; the panel has to come apart and the strips must be replaced.
- Failed LED driver IC (inverter) on the power board — The backlight driver chip or its power MOSFET has burned out, so no voltage reaches the LED strips even though the strips themselves are still good.
- Main LED constant-current driver on the SMPS — The constant-current source inside the power supply trips into protection the moment the TV is switched on, after detecting a short in the LED chain or broken feedback.
- T-CON board self-test cutting backlight — The T-CON fails to initialise the panel, and the TV shuts down the backlight as a protective measure even though the LEDs are perfectly healthy.
- LVDS cable or panel-level contact problem — An oxidised or loose LVDS cable between main board and T-CON produces an incorrect panel response, and the processor refuses to enable the backlight.
- Loose ribbon cable from main board to T-CON — Transport or a knock can partially dislodge the ribbon connector; sometimes simply reseating and securing it is enough to bring the picture back.
What you can check yourself
- In a dark room hold an ordinary flashlight 1–2 cm from the screen and shine it across at an angle — a faint image means the backlight is the fault.
- Switch the TV to a different source (HDMI, aerial, USB) and confirm sound still plays — this rules out a complete processor or main board failure.
- Open the picture menu and push brightness and backlight to maximum — if sound is working, commands are being received.
- Unplug the TV from the wall for 2 minutes to let the power supply capacitors discharge, then turn it back on — sometimes the protection latch resets.
- Inspect the screen for any physical damage or dark patches — if the panel itself is cracked, backlight repair alone will not help.
When to bring it in
Once the flashlight test confirms a backlight failure, it is time to bring the TV to Silmaču 6. During initial diagnostics we open the power supply, measure the LED driver output voltages and determine precisely whether the strips or the driver are at fault. For popular Samsung, LG and Sony models we normally keep backlight strips in stock, so the repair is completed within 3–7 working days. Before any work begins we agree the estimate with you — if you decline the repair, the TV goes back with no obligation. We do not offer shipping; the unit must be brought to the service centre in person.
Fast on-site diagnostics. Repair warranty: 3 months.
Affected brands
Frequently asked questions
Why customers choose SATER
- Dedicated specialist per category. Your device is repaired by an engineer who only handles this device category — never others.
- 30+ years of experience. The service centre has been operating since 1993.
- On-site diagnostics. Diagnostics are free even if you decide not to proceed with the repair.
- Custom-built batteries. We don't just replace batteries — we build custom packs from SONY, MOLICEL, SAMSUNG, LG and PANASONIC cells.
- We serve all of Latvia. Our service centre is in Riga and we accept devices from anywhere in the country.